Terms of Service

These Terms of Service (the "Terms") are a binding legal agreement between you ("you", "your") and Diyaad ("we", "us", "our") covering your use of the diyaad.com website, the Diyaad platform, and every feature, automation, template, report, and AI capability we provide (together, the "Service").

By creating an account, starting a free trial, requesting a demo, subscribing, or otherwise using the Service, you confirm that you have read these Terms, understood them, and agree to be bound by them. If you do not agree, do not use the Service.

Our Privacy Policy, found at /privacy, forms part of this agreement. Where these Terms and any plan-specific offer conflict, these Terms prevail unless we state otherwise in writing.

You represent and warrant that:

• You are at least 18 years old and legally able to enter a contract.
• You are using the Service for a lawful business, professional, or commercial purpose.
• If you subscribe on behalf of a company, partnership, or team, you have authority to bind that organisation, and you accept these Terms on its behalf.
• You will comply with all laws that apply to your business and your messaging, including data-protection, consumer-protection, telemarketing, and spam rules in every country you contact.

If you use the Service on behalf of an organisation, you are responsible for making sure your team members follow these Terms.

Diyaad is a subscription business-growth and CRM platform. Depending on your plan, it may include contact and lead management, a unified inbox across WhatsApp, Instagram, Facebook and TikTok, appointment and no-show follow-up automations, review and referral requests, bulk campaigns, message templates, invoicing, reports, and the Diyaad AI assistant.

We are always improving the platform. We may add, remove, rename, or reposition features, and we may change the plan a feature sits in. We will not materially reduce what you paid for during a period you have already paid for.

The Service is provided on a software-as-a-service basis. You are not buying software, a copy of the code, or any ownership interest in Diyaad.

• Give us accurate, current information and keep it updated.
• Keep your login credentials confidential and do not share them. You are responsible for all activity under your account.
• Tell us promptly at support@diyaad.com if you suspect unauthorised access to your account.
• One account covers one business unless we agree otherwise in writing. Team seats are billed per seat on team plans.
• You are responsible for anything a team member does under your account, including messages sent and data deleted.

You agree that you will not:

• Use the Service for anything unlawful, deceptive, fraudulent, harassing, hateful, or infringing.
• Send messages without the recipient's consent where consent is required, or fail to honour opt-outs and stop requests.
• Import purchased, scraped, rented, or otherwise unsourced contact lists, or contact people who have not engaged with your business.
• Send high-volume or repetitive messages through WhatsApp or SMS in a way that breaches the messaging provider's policies, gets your number restricted, or damages our standing with carriers.
• Upload malware, attempt to break, reverse-engineer, scan, or disable the platform, or access another customer's data.
• Resell, sublicense, white-label, or expose the Service as your own product without our written authorisation.
• Use Diyaad's AI features to generate unlawful, deceptive, or harmful content, or to impersonate a real person.
• Interfere with our servers, exceed reasonable usage, or impose an unreasonable load on shared infrastructure.

Messaging through WhatsApp, Instagram, Facebook, TikTok, and SMS is also governed by those providers' own terms and commerce policies, and they may restrict or block a number at their discretion. Where their rules and ours differ, the stricter rule applies.

If we reasonably believe you have breached this section, we may warn you, throttle your messaging, suspend the affected feature, or suspend your account, as described in the Termination section.

We offer a 14-day free trial on eligible Diyaad CRM plans and Diyaad AI Basic. A credit card is required upfront, but $0 is charged when you start. Diyaad AI Premium and Unlimited do not include a free trial. The trial is available once per business and is not available to accounts we determine were created to extend or repeat it.

After your 14-day trial ends, your card is automatically charged the selected plan's monthly subscription price, then every month until you cancel. Cancel before the trial ends to avoid the first charge. Card details are collected and managed by our payment provider.

Any charge after the trial, including the first paid period and subsequent renewals, is subject to the no-refund clause in the next section — so make sure the Service does what you need before your trial ends.

Authorisation and recurring charges

You authorise us to charge your chosen payment method for the subscription price, plus any usage-based charges, add-ons, and applicable taxes, at the start of each billing period until you cancel. Prices are in US dollars unless stated otherwise and are exclusive of any tax, duty, or levy, which are your responsibility.

Renewals

Plans renew automatically at the end of each billing period. Because payments are final, it is your job to cancel before the renewal date if you do not want to be billed for the next period. If a renewal charge is taken and you were not using the Service, the charge still stands and no refund is available.

Price changes

We may change our prices from time to time. A price change takes effect for you at the start of your next billing period and is never applied to a period you have already paid for. If you do not accept the new price, cancel before the renewal date.

Failed and disputed payments

If a payment fails or is reversed, we may suspend or close the account and withhold access until the amount is settled. A chargeback or dispute does not create any right to a refund, and you remain responsible for amounts already due.

Setup, website and one-time work

Any one-time fee for setup, migration, or a website build is also final and non-refundable once the work has begun or been delivered, and it does not carry any right to a refund of your subscription.

You can cancel at any time from your account settings or by emailing support@diyaad.com. Cancellation stops future charges. It does not reverse a payment already taken, and no refund or credit is issued for the current period.

• Your access continues until the end of the period you have already paid for, then stops.
• Downgrades take effect at the end of the current period. The difference in price is not refunded.
• Upgrades are billed immediately (or pro-rated at the next renewal, depending on the plan) and that charge is final.
• Unused message credits, templates, seats, or features that lapse when the plan ends carry no cash value and are not refunded.
• We may end your subscription for breach, non-payment, or abuse as set out in the Termination section; that also does not create any refund right.

If you want to make sure you are never billed again, cancel at least three days before your renewal date and keep the confirmation email we send you.

You own and keep all rights to the customer, contact, and business data you upload or collect through Diyaad ("Your Content"). You give us a limited, worldwide licence to host, store, copy, process, and display Your Content only as needed to provide, secure, and improve the Service for you.

You are responsible for having the lawful right to collect and use that data and to message those people, as set out in our Privacy Policy. You warrant that Your Content does not infringe anyone's rights and that you have the consents required by law.

You can export or delete Your Content while your account is open. When your account closes, we delete Your Content on the schedule in the Privacy Policy. Data deleted by you or on your instruction cannot be recovered and its deletion is not grounds for any refund.

We do not claim any rights in Your Content, and we do not sell it.

The platform, its software, design, brand, logos, domain, templates, documentation, and know-how are and remain our property or our licensors' property, and are protected by law. Your subscription gives you a limited, non-exclusive, non-transferable, revocable right to use the Service for your own business while your account is in good standing. You may not copy, modify, distribute, decompile, resell, or imitate it. If you send us suggestions or feedback, we may use them freely without owing you anything.

Diyaad's AI assistant can draft replies, summarise conversations, and suggest messages and reports. These outputs are generated automatically and may be inaccurate, incomplete, or unsuitable for your situation.

You must review and take responsibility for anything you send, publish, or rely on. You remain the sender of every message. AI output is not legal, tax, accounting, or professional advice — for example, tax and GCT figures shown in reports are indicative and must be verified with your own adviser before filing.

The Service may connect to or depend on third-party services such as WhatsApp and Meta business products, TikTok, SMS and email delivery providers, payment processors, hosting, and calendars. Those providers set their own terms, fees, delivery limits, and policies, and they may change or suspend access at any time. We are not responsible for the acts, omissions, outages, policy changes, number restrictions, or fees of third parties, and any charge from them is final under the same no-refund principle. Where you pay us for messaging capacity, that capacity is consumed when messages are sent.

The Service is provided "as is" and "as available" to the extent permitted by law. We do not warrant that the Service will be uninterrupted, error-free, or that every message will be delivered, and we make no promise of any particular business outcome. We do not guarantee that using Diyaad will increase your sales, income, leads, reviews, or customers, or that automations will produce any specific result. Results depend on your business, your market, your offer, your consent practices, and the effort you put in. Nothing in these Terms excludes rights you cannot lawfully waive.

To the maximum extent permitted by law, Diyaad is not liable for indirect, incidental, special, consequential, punitive, or exemplary loss, or for loss of profit, revenue, goodwill, data, customers, or business opportunity, even if we were told they might happen.

Our total aggregate liability arising out of or connected with the Service or these Terms is limited to the fees you actually paid us in the 12 months before the event giving rise to the claim. These limits apply whether the claim is in contract, tort, negligence, or otherwise, and they are not reduced by the failure of any limited remedy.

You will defend, indemnify and hold harmless Diyaad, its officers and staff from and against any claim, demand, loss, damage, liability, cost, or expense (including reasonable legal fees) arising from your use of the Service, Your Content, the messages your business sends, your breach of these Terms or of applicable law, your customer's exercise of privacy rights against you, or a messaging provider's action against your number or account caused by your conduct.

We may suspend or terminate your access, with notice where practicable, if you breach these Terms, fail to pay, create a security or legal risk, generate excessive complaints, spam, or carrier blocks, or if we must do so to comply with law or a third-party requirement.

On termination, your right to use the Service stops immediately, any unpaid amounts become due at once, and amounts already paid are not refunded. You may ask us to export Your Content within 30 days of termination; after that we delete it. Sections on payments, data ownership, intellectual property, disclaimers, liability, indemnity, governing law, and general provisions survive termination.

We may update these Terms as the product, providers, or law change. The effective date at the top shows when they last changed. We will email you and post a notice on this page before a material change takes effect. If you do not accept a change, cancel before the effective date; continuing to use Diyaad after that date means the updated Terms apply.

These Terms are governed by the laws of Jamaica, without regard to conflict-of-law rules, and the courts of Jamaica have exclusive jurisdiction. Before starting proceedings, you agree to raise the issue with us at support@diyaad.com and give us 30 days to resolve it. Nothing in these Terms prevents either party from seeking urgent injunctive relief or from exercising rights that cannot be waived under the consumer or data-protection law of your country.

• Notices to you may be sent by email or in-product message to the details on your account; notices to us must go to support@diyaad.com.
• If any provision is held unenforceable, the rest continues in force and the provision is read as narrowly as needed to be enforceable.
• Our failure to enforce a right is not a waiver of it.
• We may assign this agreement in a business transaction; you may not assign it without our consent.
• Force majeure: we are not liable for delay or failure caused by events outside our reasonable control, including internet or carrier outages, provider restrictions, strikes, and natural disasters.
• These Terms, together with the Privacy Policy, are the entire agreement between us about the Service and replace anything said or written earlier.

Diyaad — 26 Miriam Way, Montego Bay, Jamaica. Email support@diyaad.com or call +1 (876) 282-6054. Please include your account email so we can find you quickly.